Do these bags come with a warranty?
Yes! Our bags come with a limited lifetime warranty. For as long as you own the product, we will provide a warranty against defects in materials and workmanship.
It does not cover general wear and damage or by using the item for other than its intended purpose.
Last updated: August 09, 2016 07:18
Customs & Duties
We cannot mark any rewards as a gift. It is illegal to do so and we would prefer not going to jail (we’ve seen Shawshank Redemption).
Import duties and taxes are not included in our reward levels. These charges vary by country and are completely out of our control. We are shipping our bags all over the world and due to the way Kickstarter is set up, it is impossible for us to build the various customs charges into the reward level. But we love you.
Last updated: August 09, 2016 07:18
Return Policy?
We stand behind our bags and will replace or repair items that fall within our warranty; however, we do not offer refund or returns on bags/products that were received as a Kickstarter reward.
Crowdfunding is an amazing tool that allows people to get their ideas off the ground. Kickstarter is not a store and our “reward levels” are the way that we say thank you for supporting us (and trust us, we are VERY grateful). Every dollar received from this campaign will go directly into making PRVKE 21 a reality.
Last updated: August 09, 2016 07:18
Do these bags come with a warranty?
Yes! Our bags come with a limited lifetime warranty. For as long as you own the product, we will provide a warranty against defects in materials and workmanship. It does not cover general wear and damage or by using the item for other than its intended purpose. Last updated: Tue, Aug 9 2016 10:18 am EDT
Customs & Duties
We cannot mark any rewards as a gift. It is illegal to do so and we would prefer not going to jail (we’ve seen Shawshank Redemption). Import duties and taxes are not included in our reward levels. These charges vary by country and are completely out of our control. We are shipping our bags all over the world and due to the way Kickstarter is set up, it is impossible for us to build the various customs charges into the reward level. But we love you. Last updated: Tue, Aug 9 2016 10:18 am EDT
Return Policy?
We stand behind our bags and will replace or repair items that fall within our warranty; however, we do not offer refund or returns on bags/products that were received as a Kickstarter reward. Crowdfunding is an amazing tool that allows people to get their ideas off the ground. Kickstarter is not a store and our “reward levels” are the way that we say thank you for supporting us (and trust us, we are VERY grateful). Every dollar received from this campaign will go directly into making PRVKE 21 a reality. Last updated: Tue, Aug 9 2016 10:18 am EDT
Current Estimated Shipping Date: December 2016
All early bird rewards will be delivered by Christmas 2016 and all other rewards/add-ons by January 2017
Last Updated At: 09/30/16What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.